Complaints Procedure

Our Commitment

We aim to do every job right first time. If something isn't right, we want to know so we can put it right quickly and fairly.

Step 1, Tell Us

Call Mo on 07988 591331 or email contact@moplumbingservices.co.uk. Tell us your name, address, the date of the work, and what the issue is. We'll acknowledge your complaint within 2 working days.

Step 2, We Investigate

We'll look into your complaint and aim to give you a full response within 5 working days. Where necessary we'll arrange a visit to inspect the issue.

Step 3, We Put It Right

If our work was at fault, we'll return to put it right at no charge, within the applicable guarantee period, 3 months for parts and labour repairs, 12 months for full installations, or the manufacturer warranty period for new boilers.

If We Can't Resolve It

If we can't resolve your complaint to your satisfaction, you may wish to contact Citizens Advice Scotland, Trading Standards via your local council, or the Gas Safe Register if your complaint relates to gas work.