Complaints Procedure

Our Commitment

We aim to do every job right first time. If something is not right we want to know so we can put it right quickly and fairly.

Step 1: Contact Us Directly

Call Mo on 07988 591331 or email contact@moplumbingservices.co.uk. Tell us your name, address, the date of the work, and what the issue is. We will acknowledge your complaint within 2 working days.

Step 2: Investigation

We will investigate your complaint and aim to give you a full response within 5 working days. Where necessary we will arrange a visit to inspect the issue.

Step 3: Resolution

If our work was at fault we will return to put it right at no charge, within the applicable guarantee period: 3 months for parts and labour repairs, 12 months for full installations, or the manufacturer warranty period for new boilers.

If You Are Still Unhappy

If we cannot resolve your complaint to your satisfaction you may wish to contact: Citizens Advice Scotland (citizensadvice.org.uk/scotland), Trading Standards via your local council, or the Gas Safe Register if your complaint relates to gas work (gassaferegister.co.uk).

Contact

Mo's Plumbing and Heating Limited, 3 Fitzroy Place, Glasgow, G3 7RH. Email: contact@moplumbingservices.co.uk. Phone: 07988 591331.