Privacy Policy

Who We Are

Mo's Plumbing and Heating Limited is a company registered in Scotland, company number SC872190. Our registered address is 3 Fitzroy Place, Glasgow, G3 7RH. We are registered with the Information Commissioner's Office (ICO) under registration number S3179473. We are the data controller for personal information collected through this website.

What Information We Collect

We collect the following personal information when you contact us through our website, phone, WhatsApp, or email:

• Your name
• Your phone number
• Your email address (if provided)
• Your postcode or address
• Details of the job or problem you describe to us

We do not collect sensitive personal data. We do not collect payment card details through this website.

How We Collect It

We collect your information when you fill in our contact or callback form, send us a WhatsApp message, call us directly, or email us. We may also collect information if you contact us through social media platforms such as Facebook or Instagram.

Why We Use Your Information

We use your information to respond to your enquiry, book and carry out plumbing and heating work, send you an invoice or receipt, contact you about your job or booking, and improve our service. We do not use your information for marketing without your explicit consent. We do not sell or share your information with third parties for their own marketing purposes.

Legal Basis for Processing

We process your personal information on the following legal bases under UK GDPR: contract performance (to carry out the work you have asked us to do), legitimate interests (to respond to enquiries and manage our business), and legal obligation (where required by law).

How Long We Keep Your Information

We keep your contact details and job records for 6 years after the completion of work. This is to comply with HMRC requirements and to handle any warranty or guarantee claims. After this period your information is securely deleted.

Who We Share It With

We do not sell your data. We may share your information with: our Gas Safe registered engineers who carry out your work, our accountant or bookkeeper for invoicing purposes, and payment processing providers if you pay by card. All parties are required to keep your information secure and only use it for the purpose it was shared.

Your Rights

Under UK GDPR you have the right to: access the personal information we hold about you, correct any inaccurate information, request deletion of your information (subject to legal obligations), object to or restrict how we use your information, and request a copy of your information in a portable format. To exercise any of these rights, contact us at contact@moplumbingservices.co.uk or call 07988 591331.

Cookies

Our website uses essential cookies only to make the site function. We do not use advertising or tracking cookies. See our Cookie Policy for full details.

Changes to This Policy

We may update this policy from time to time. The current version will always be on this page with the date it was last updated.

Contact and Complaints

For any privacy questions contact us at contact@moplumbingservices.co.uk. If you are unhappy with how we handle your data you have the right to complain to the ICO at ico.org.uk or by calling 0303 123 1113.