Why do I call the National Gas Emergency line instead of you for a leak?

They're the ones with the statutory responsibility and the equipment to deal with an active gas escape on the network side. We come in for anything appliance-side once the immediate danger's dealt with, or for a suspected fault that isn't a live escape.

How fast can you get to me for a gas emergency in Glasgow?

Quickly, but check the order of operations first. If you can smell gas, 0800 111 999 comes before us every time, they are obliged to attend and they do it free. Our job starts once the escape is isolated, or straight away if this is a faulty appliance or a suspected carbon monoxide issue rather than an active leak.

I've got a headache and feel dizzy, could that be carbon monoxide?

Possibly, especially if it eases when you leave the property. Get out, get fresh air, and call 999 or 111 if anyone feels seriously unwell. Call us once everyone's safe so we can check the appliance.

It is the middle of the night and I can smell gas, what should I actually do?

Call the National Gas Emergency Service on 0800 111 999 first, not us. They run every hour of every day and they hold the statutory duty to make a gas escape safe. Once they have isolated it, we pick up the repair and recommissioning side, any hour, including Christmas.

Will you tell me the cost before doing anything to the appliance?

Yes, with one deliberate exception. Making a genuinely dangerous appliance safe, capping it off or isolating it, happens first, because leaving a live gas hazard while we discuss money is not something we are willing to do. Everything beyond making it safe is priced and agreed with you before it starts.

Are your emergency engineers Gas Safe registered?

Every one of them. Ask to see the ID card when we arrive, any legitimate gas engineer will show you without hesitation. Our Gas Safe registration number is on our website and you can verify it at GasSafeRegister.co.uk.

My gas fire has scorch marks around it, is that urgent?

Yes, treat that as a genuine emergency. Turn it off if it's safe to do so, don't use it again, and call us.

Do you carry parts on the van for gas appliance faults?

Yes, we stock the most common parts for boilers, fires and cookers especially. Most emergency gas jobs are sorted on the first visit without waiting for parts.

What happens to my appliance if you find it unsafe?

It gets classified the way the Gas Safe rules require, either At Risk or Immediately Dangerous, and with your permission it is disconnected and labelled. You get the paperwork explaining exactly what was found and why. An Immediately Dangerous appliance cannot be left connected, and any engineer offering to do that is not one you want in your house.

Do I get paperwork after emergency gas work?

Yes, any gas work we carry out is documented and the paperwork issued to you, which matters if you are a landlord evidencing compliance or a homeowner who may need to show it to an insurer. If the visit turns into a full safety check, the CP12 is issued alongside it.

What areas around Glasgow do you cover for gas emergencies?

Glasgow and roughly 50 miles out, the same footprint as the rest of our work. Worth knowing that the National Gas Emergency Service on 0800 111 999 covers the entire country with no geographic limit, so for an active gas escape you are covered wherever you are, even somewhere we would not reach quickly.

24/7 Emergency Response

Emergency Gas Engineer in Glasgow, 24/7

Smell of gas, a faulty appliance, or symptoms that could mean carbon monoxide, none of that waits until morning. If you can smell gas, turn it off at the meter, open the windows and get out before you ring anyone. Then call us, or the national gas emergency line on 0800 111 999.

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Smell Gas or Think It Could Be Carbon Monoxide?

Turn off the gas at the meter, open windows and doors, put out any naked flames, and get everyone out of the property. Then call the National Gas Emergency Service on 0800 111 999, then us.

Call 07988 591331

While You Wait

Four things worth doing before we arrive, they won't fix it, but they'll limit the damage.

If you smell gas, call the National Gas Emergency line on 0800 111 999 first

That's the statutory number for a suspected gas escape, they can isolate the supply to your property. Call us straight after for anything that needs fixed once it's confirmed safe.

Turn off the gas supply at the meter if it's safe to reach

If you can get to it without any risk, isolating the supply is the right first move while you wait.

Don't operate any switches, and no naked flames

Lights, doorbells, anything electrical can spark. Don't smoke and don't light anything either.

Open windows and doors, then get everyone out and stay out

Ventilate on your way out if it's safe to do so, then wait somewhere clear of the property.

Call us for anything that isn't an active escape

A specific faulty appliance, suspected carbon monoxide from one unit, or a gas fire that won't shut off properly, that's exactly what we handle, tell us what's happening and we'll get someone out.

Is This An Emergency?

Not sure if it can wait until morning? Here's how we'd judge it, but honestly, just call and describe it, we'll tell you straight.

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•A strong or persistent smell of gas
•Symptoms of carbon monoxide, headaches, dizziness or nausea that ease when you leave the property
•A gas appliance burning with a yellow or orange flame instead of blue
•Scorching or sooty marks around a gas fire, boiler or cooker
•A gas appliance that won't shut off properly

Can Usually Wait

•A routine CP12 landlord certificate renewal
•An annual appliance service with no fault present
•A quote for a new gas appliance installation
•A pilot light that's gone out on an appliance with no other symptoms, relit safely per the manufacturer's instructions

What Happens When You Call

You call, we ask what's actually happening

Not a script. We ask what you can smell, see or feel, and whether the National Gas Emergency line has already been involved. That tells us what to bring and how urgent it is.

We give you an honest time estimate

Based on where you are and what's going on, not a vague 'within the hour' that call centres use to get you off the phone.

We diagnose properly before touching anything

Once it's safe, we find the actual fault rather than guessing and swapping parts.

Clear price, then the fix

Once we know what's wrong, you get a price before any work starts. A certificate follows any gas work, always.

What's Covered

Here's what emergency gas engineerfrom Mo's team includes.

Faulty gas appliances made safe and diagnosed properly, not just switched off and left
Suspected carbon monoxide taken seriously every time, no exceptions
Gas Safe registered engineers, ID checked on every visit if you ask
Common parts carried on the van for most appliance faults
Certificate issued after any gas work, always
Clear price given before we start, no surprises on the bill

Every emergency gas job, clear price before we start, work guaranteed for 12 months, Gas Safe engineers on every visit.

Glasgow's Gas Appliances and Why It Matters in an Emergency

Glasgow's gas appliances are as mixed as its housing, older tenement flats with gas fires and water heaters that have been in place for decades, alongside newer combi installations with more modern controls. What generation of appliance a property likely has shapes what we expect to find on an emergency call before we've even arrived.

Older gas fires in particular need careful handling, worn seals or a blocked flue can develop gradually and show up as scorching, sooty marks or a yellow flame rather than a sudden fault, and we check for these signs as standard rather than waiting to be told about them.

Landlord properties across the city bring their own pattern, appliances due a CP12 renewal that get reported as a fault when actually it's simply overdue a certificate, and appliances that have had inconsistent servicing history under different tenancies. We check the paperwork trail as well as the appliance itself where it's relevant.

Who You'll Get

Mo and David handle emergency gas callouts across Glasgow, both Gas Safe registered. The approach on anything gas-related is the same every time, make it safe first, then find the actual cause rather than a quick guess, because getting it wrong on a gas appliance isn't a risk worth taking to save five minutes.

What Else Often Comes Up

A gas emergency rarely stays isolated to the one appliance you noticed. Where carbon monoxide is a possibility, we check every gas appliance in the property, not just the one that prompted the call, because a boiler and a gas fire can share a flue run or sit in a poorly ventilated space without either symptom being obvious on its own. A fault on one older appliance is also often a sign the others are due attention, so we'll flag that honestly rather than fixing one thing and leaving the rest unchecked.

Pricing, In Plain Terms

We give you a clear price before any work starts. That price is what goes on the invoice. Emergency gas pricing reflects the actual fault, not the time of day, so making an appliance safe and diagnosing it costs the same at 2am as it would at 2pm. What changes the cost is usually which part has failed and whether it's one we carry on the van. We'll always tell you before starting if something's likely to push the price up, rather than surprising you on the invoice.

Smell of Gas: Us or the National Emergency Line?

If you can genuinely smell gas and you're not certain of the source, the National Gas Emergency line on 0800 111 999 is the right first call, not us, they have the statutory responsibility and can isolate the supply to the property. Once that's dealt with, or if the issue is clearly a specific appliance rather than an active escape, a scorched fire, a yellow flame on the cooker, a boiler doing something it shouldn't, that's exactly when to call us. We'd rather you called the right number first than waited on us for something outside what we can safely handle.

Emergency Gas Engineer, Areas We Cover Across Glasgow

We're on call across Glasgow and 50 miles beyond, 24 hours a day. Find your area:

113 areas · 50-mile radius from Glasgow · 1 with a dedicated page so far

Don't see your area? Call 07988 591331, we likely still cover you.

Call 07988 591331 View All Areas

Emergency Gas Engineer Questions

Call the National Gas Emergency line on 0800 111 999 immediately, that's their statutory job and they can isolate your supply. Turn off the gas at the meter if it's safe, don't touch any switches, get everyone out, and call us once it's confirmed safe for the follow-up work.

What Locals Say About Mo

250+ five-star reviews across Google, Trustpilot and Facebook, from real Glasgow customers.

Rated 5★ on Google, read them all

“Communication was excellent from my 1st contact with Moe to the completion of the work. This included follow-up messages…”

Christine M. · Glasgow

Google review

“Our radiator pipe was bent and leaking. They answered straight away… Guy was here an hour later and he was wearing ID, very professional, patient and kind. We just got a new carpet in this room and he done an amazing job on getting little to no water on it. Couldn't recommend enough, price was reasonable.”

Kayleigh A. · Glasgow

Google review

“We lost heating just in time for the coldest day of the year with a baby in the house… When I contacted them they were ready to dispatch that night. Fixed by the afternoon. Quoted that morning and no extra charges were added. Honestly cannot thank them enough.”

Jemma M. · Glasgow

Google review

“As a small business owner, I needed a drainage company that could respond quickly. The team attended first thing in the morning, cleared the blocked drain and carried out a full CCTV survey. All documentation emailed across promptly. Professional, efficient and great value for money.”

Eric V. · Glasgow

Google review

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Smell Gas or Something Not Right? Mo's Team Is On It.

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