“Communication was excellent from my 1st contact with Moe to the completion of the work. This included follow-up messages…”
Christine M. · Glasgow
Google review
A good share of the plumbing calls we take in Greenock turn out not to be plumbing. Water gets into these buildings from outside more often than from any pipe, and the two look identical from the inside. Working out which it is before anybody starts opening things up saves most of the cost.
Tell us what's up, we usually get back within the hour with a clear price.
Greenock is steep, wet and built of old stock, so the outside of a building here works harder than almost anywhere else, and plenty of what gets reported as a leak began on the roof or in a downpipe.
Greenock takes a lot of weather, sits on a hill and holds a lot of old building stock, and the three together mean the outside of a property here is under more or less constant load. Gutters, downpipes, gullies and the ground itself are all moving water past a building that has been standing a very long time, and any one of them failing quietly puts water somewhere it should not be. Inside the flat, that looks exactly like a plumbing leak.
It is worth being blunt that this cuts both ways for us. Plenty of the damp we get called to in Greenock is not a plumbing fault at all, and saying so costs us the job. The alternative is worse. Somebody who has a downpipe discharging behind a wall does not need a plumber replacing pipework, and if they get one they will still have the damp afterwards along with a bill for work that was never going to help. We would rather tell people plainly and be the ones they ring next time.
None of that means the pipework here is fine. Old stock, salt air and a hill do real damage to real plumbing, and the other Greenock page covers what fails and needs fixing urgently. What lands on this page is the booked work and the question that comes before it, which is whether the water arriving inside your property started inside it at all.
Greenock is a regular part of the western round so booked work schedules without much waiting. On anything weather-related, telling us what the weather was doing when it happened is worth more than telling us how big the patch is.
Out of hours Matt takes the callouts. If water is coming in during heavy weather, the first question is where it is entering rather than which pipe has gone. Call 07988 591331.
Gas and heating is Mo, Muhammad or David, all Gas Safe registered. Damp around a boiler in Greenock is worth understanding before the boiler gets blamed for it.
Paul leads the drain team and Kyle runs the jetting. On a hill, gullies and surface water matter as much as the foul drainage, and they are the half people forget to have looked at.
Heating work across the older stock and the newer estates, including systems that have quietly been fighting damp for years.
A failed downpipe or a blocked gutter puts water down the outside of a wall, and it appears inside as a patch that looks exactly like a leak. The tell is usually whether it tracks the weather rather than the household.
On a slope, ground water goes where the ground sends it. A gully that has silted up or a path that has settled towards the wall will do more damage over a winter than most burst pipes manage in a day.
We are called to properties where perfectly sound pipe has already been renewed once because the damp was assumed to be internal. The damp is always still there, because nothing that caused it was touched.
A bath, a boiler or a run of pipe still has to physically reach the flat. On the steeper streets that is a real part of the job rather than an afterthought, and it belongs in the quote rather than in a surprise on the day.
A first-floor flat on one of the steeper streets had damp on an internal wall that had already had the pipework in that section renewed by somebody else. It came back within a couple of months, which was not a reflection on the work, because the pipe had never been the problem. A joint in the cast iron downpipe outside had split at the back where nobody could see it, and every time it rained hard the water went into the wall instead of down the pipe. Twenty minutes outside with a ladder found it. The owner had paid for a plumbing repair, a plasterer and a redecoration before anyone had looked at the outside of the building, and none of that was wasted exactly, but none of it was ever going to fix the damp either.
This is the clearest case in the batch for one number rather than several, because the honest answer is sometimes that you do not need us. Plumbers, gas engineers and drainage all sit under the same roster, so when somebody rings about damp we can look at the whole picture rather than at our own part of it. Mo, Muhammad and David cover gas and heating, Paul and Kyle the drains, Matt the out-of-hours calls. If what we find is a gutter, we will say it is a gutter.
Greenock is priced the same as the rest of the western round. We give you a clear price before any work starts and that price is what goes on the invoice. On damp we price the investigation separately from any repair, because finding the cause is frequently the whole job and quoting a repair for something nobody has identified yet is how people end up paying twice.
The weather usually tells you. If the patch appears or grows during and after heavy rain and settles down in a dry spell, the water is almost certainly coming from outside, and the things worth looking at are the gutters, the downpipes, the roof and the ground around the wall. If it is there regardless of the weather, and especially if it changes when somebody showers or the heating runs, that points inside and it is a plumbing question. If it does both, it can genuinely be two separate problems at once, which happens here more than people expect. The practical step is to note the dates and the weather for two or three weeks before committing to any work. That short delay costs nothing and it is the difference between fixing the cause and paying to replace sound pipework. Anybody who quotes you a repair for damp without establishing which of the two it is has not diagnosed anything yet.
250+ five-star reviews across Google, Trustpilot and Facebook, from real Glasgow customers.
“Communication was excellent from my 1st contact with Moe to the completion of the work. This included follow-up messages…”
Christine M. · Glasgow
Google review
“Our radiator pipe was bent and leaking. They answered straight away… Guy was here an hour later and he was wearing ID, very professional, patient and kind. We just got a new carpet in this room and he done an amazing job on getting little to no water on it. Couldn't recommend enough, price was reasonable.”
Kayleigh A. · Glasgow
Google review
“We lost heating just in time for the coldest day of the year with a baby in the house… When I contacted them they were ready to dispatch that night. Fixed by the afternoon. Quoted that morning and no extra charges were added. Honestly cannot thank them enough.”
Jemma M. · Glasgow
Google review
“As a small business owner, I needed a drainage company that could respond quickly. The team attended first thing in the morning, cleared the blocked drain and carried out a full CCTV survey. All documentation emailed across promptly. Professional, efficient and great value for money.”
Eric V. · Glasgow
Google review
25 years, 10,000+ jobs, £5m insured, call or WhatsApp, day or night. Clear price, tidy job, guaranteed.