“Communication was excellent from my 1st contact with Moe to the completion of the work. This included follow-up messages…”
Christine M. · Glasgow
Google review
A lot of Strathaven properties are never the same temperature twice, and the usual explanation offered is the boiler. Often the boiler is fine. What is wrong is that a single thermostat in a hallway is being asked to speak for rooms that behave nothing like the hallway, in a building whose walls hold and lose heat at their own pace.
Tell us what's up, we usually get back within the hour with a clear price.
Strathaven property tends to have rooms that behave very differently from one another, which is exactly the situation a single heating control is worst at.
Most heating systems in older Strathaven houses are controlled the way heating systems were controlled when they went in. One thermostat, usually in the hall, one programmer with two time periods, and radiator valves that nobody has adjusted since. That arrangement works reasonably well in a compact, well insulated house where every room is much like every other. It works badly in a property with thick walls, a cold hall, a sitting room with a fire in it and a back bedroom that faces north.
The result is a house that is never right. The hall stays cool because it has an outside door in it, so the thermostat keeps asking for heat, so the rooms people are actually in overheat and somebody opens a window. Or the stat is in a room with a fire lit, the whole house shuts down at eight in the evening, and everywhere else goes cold. Neither of those is a fault in any component. Everything is doing what it was told. It was told the wrong thing.
The other complication here is the building itself. Solid stone has a lot of thermal mass, so it takes hours to warm and hours to cool. Controls set as though the house responds quickly will always be chasing it. Getting the timing right on a property like that is often worth more than any change to the boiler. Mo, Muhammad and David are Gas Safe registered and handle the heating side, David runs underfloor where it appears, Paul and Kyle cover drainage and Matt takes the out-of-hours calls.
Strathaven is a booked day rather than a drop-in, so planned work goes into a slot we set aside. Heating faults that come and go are worth describing in detail when you ring, because they are the ones hardest to reproduce once somebody is standing in the room.
Out of hours Matt takes the callouts. If the heating has stopped entirely, check whether the programmer has power and whether the thermostat is calling before you assume the boiler, because in a house with wireless controls it is often neither. Call 07988 591331.
Gas and heating is Mo, Muhammad or David, all Gas Safe registered. On a boiler replacement in an older property we look at the controls at the same time, because fitting a modern boiler to controls from 1988 wastes most of what you paid for.
Paul leads the drain team and Kyle runs the jetting, across the town and the properties outside it.
Zoning, controls and getting a slow-responding building to hold a steady temperature. David covers underfloor, which suits this kind of property better than most people expect.
Hallways with a front door in them run cool, so the stat keeps calling for heat while the rooms people are sitting in are already too warm.
Solid stone takes a long time to warm and a long time to give it back. Controls set for a fast-responding house fight that rather than work with it.
Signal through eighteen inches of stone is not the same as signal through a stud wall, and an intermittent dropout looks exactly like an intermittent boiler fault.
Heating the whole property to suit one room is the default arrangement in a lot of older houses, and it is usually the most expensive way to be uncomfortable.
A stone cottage outside Strathaven had been quoted a new boiler twice for a house that was cold in the evening. The boiler was fifteen years old and working. The thermostat was in the hall next to a door that had been draught-proofed a few years earlier, which had quietly changed the temperature it saw. Moving the control into the room the family actually used, and adding a second zone for the bedrooms, fixed the complaint for a fraction of a boiler. It also let the system run longer and gentler, which suits a solid-walled house far better than short blasts of heat.
We give you a clear price before any work starts and that price is what goes on the invoice. Where controls work would get you most of what you want without a boiler, we will say so, even though it is the smaller job. Quoting the bigger one first is how people end up not trusting the trade.
It comes down to whether the rooms in your house need the same thing at the same time. If they do, one control is fine and adding zones buys you complexity you will not use. If they do not, which is the case in most older properties here, a single thermostat is being made to average out rooms that have nothing in common. The first thing to check is where the existing thermostat is, because that decides everything else. A stat in a hall with an outside door reads colder than the house is, and a stat in a room with a fire lit reads warmer. Either way the rest of the house pays for it. Moving it to a representative room is the cheapest improvement available and sometimes the only one needed. If that is not enough, zoning splits the house so upstairs and downstairs, or the used rooms and the rest, can be heated on their own schedules. On a thick-walled building the timing matters as much as the temperature. Stone takes hours to warm and hours to release, so long gentle running at a steady setting usually beats short bursts, and a control that understands that is worth more than an extra kilowatt of boiler. If your heating is wireless and has ever dropped out, get that looked at first, because an intermittent signal through heavy walls imitates almost every other fault on this list.
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“Communication was excellent from my 1st contact with Moe to the completion of the work. This included follow-up messages…”
Christine M. · Glasgow
Google review
“Our radiator pipe was bent and leaking. They answered straight away… Guy was here an hour later and he was wearing ID, very professional, patient and kind. We just got a new carpet in this room and he done an amazing job on getting little to no water on it. Couldn't recommend enough, price was reasonable.”
Kayleigh A. · Glasgow
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“We lost heating just in time for the coldest day of the year with a baby in the house… When I contacted them they were ready to dispatch that night. Fixed by the afternoon. Quoted that morning and no extra charges were added. Honestly cannot thank them enough.”
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“As a small business owner, I needed a drainage company that could respond quickly. The team attended first thing in the morning, cleared the blocked drain and carried out a full CCTV survey. All documentation emailed across promptly. Professional, efficient and great value for money.”
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